Who This Is For / When to Use
Use this when:
Building workflows with AI Builder
Using AI actions like Summarize, Translate, or Intent Detection
Automatically generating tasks inside workflows
This update ensures workflows work correctly without manual fixes.
What Changed
AI Builder now:
Passes actual variables into action fields (instead of prompts)
Removes unnecessary instructions inside AI actions
Generates clear, human-readable task descriptions in Add Task
Smarter Data Linking in AI Actions
AI Builder now inserts only the relevant variable into each AI action.
Before
AI Builder inserted full instructions inside fields:
Example:
"Summarize the following text into bullet points: {{message.body}}"
This caused:
Redundant instructions
Inconsistent outputs
Conflicts with built-in AI action logic
After
AI Builder now inserts only the variable:
Example:
{{message.body}}
This allows the AI action to:
Use its built-in logic correctly
Produce cleaner, more predictable results
AI Actions Affected
AI Summarize
Now receives only the content variable
No extra summarization instructions added
AI Translate
Receives clean source text
No redundant translation prompts
AI Intent Detection
Correctly links message/content variables
Improves accuracy of sentiment and intent results
AI Decision Maker
Passes the correct content variable for evaluation
Fixes issue where branch names could be empty
Add Task Action: Improved Descriptions
AI Builder now creates usable task descriptions instead of system instructions.
Before
“Create a follow-up call task for the new lead”
After
“Follow up with {{contact.name}} to discuss their inquiry and schedule a discovery call.”
This ensures:
Tasks are immediately actionable
No manual rewriting is needed
How AI Builder Now Works
You generate a workflow using AI Builder
AI Builder:
Links the correct variables (e.g.,
{{message.body}})Configures AI actions without redundant prompts
Writes clear task descriptions
Workflow is ready to use with minimal edits
Why This Matters
These improvements:
Reduce manual cleanup after generating workflows
Prevent broken or incorrect AI outputs
Ensure consistent behavior across AI actions
Make tasks clearer for assigned users
AI-generated workflows are now production-ready by default.
Common Issues and Fixes
AI Output Looks Incorrect
Cause: Old workflows may still contain prompt-based inputs
Fix: Replace input text with the correct variable (e.g., {{message.body}})
Task Description Sounds Like a System Instruction
Cause: Workflow created before this update
Fix: Update the description to a clear, human-readable instruction
Missing or Incorrect Data in AI Actions
Cause: Variable not mapped correctly
Fix: Ensure the correct variable (e.g., message, contact, or field) is selected
FAQ
Do I need to update existing workflows?
No. Existing workflows will continue to work, but updating them will improve output quality.
What variable should I use for incoming messages?
Use:
{{message.body}}for SMS or message content
Can I still add custom instructions inside AI actions?
Yes, but it is not required. The actions already include built-in logic.
Does this affect all AI actions?
It applies to key AI actions including Summarize, Translate, Intent Detection, and Decision Maker.
Are task descriptions editable after creation?
Yes. You can edit task descriptions at any time.
Will this reduce errors in AI-generated workflows?
Yes. Cleaner data mapping significantly improves reliability and consistency.