Who This Is For / When to Use
Users building workflows with multiple parallel branches
Teams testing workflows or sending contacts from one workflow into another
Anyone needing predictable entry behavior for workflow testing or routing
What Changed
Advanced Builder workflows now support selecting a Default Path.
Each workflow with parallel branches has a designated Default Path
You can assign any branch as the default using the branch icon
Contacts entering from:
Workflow tests
Another workflow
will follow the selected Default Path
How Default Path Works
The root node is now labeled Default Path
The first action in each branch includes a branch selector icon
Selecting a branch sets it as the default entry point
Behavior:
Contacts entering the workflow automatically follow the Default Path
Workflow tests always begin in the Default Path
Only one branch can be the Default Path at a time
How to Set the Default Path
Open a workflow in Advanced Builder
Locate a workflow with multiple parallel branches
Find the first action in the branch you want to set
Click the branch icon
Select Set as Default Path
Run your workflow test or send contacts into the workflow
Visual Indicators
Use connector styles to confirm the Default Path:
Solid connector line → This is the Default Path
Dashed connector line → This branch is reached via a Go To action and is not the default
When the Default Path Is Used
The Default Path applies in the following scenarios:
Running a workflow test
Sending contacts from another workflow
Any entry point where no specific branch is explicitly defined
Common Issues and Fixes
Contacts are entering the wrong branch
Cause: The incorrect branch is set as the Default Path
Fix: Re-select the correct branch using the branch icon on the first action
Workflow test is not following expected path
Cause: Default Path is not set or set incorrectly
Fix: Confirm the correct branch has a solid connector line
Branch cannot be selected
Cause: The branch icon must be clicked on the first action only
Fix: Ensure you are selecting the branch from its first step
FAQ
What is the Default Path in Advanced Builder?
The Default Path is the branch that contacts automatically enter when a workflow is tested or when contacts enter from another workflow.
Can I have multiple Default Paths?
No. Only one branch can be set as the Default Path at a time.
Does the Default Path affect live workflow triggers?
No. It only affects:
Workflow tests
Contacts entering from other workflows
Standard triggers will still follow their defined logic.
How do I know which branch is the Default Path?
The Default Path is shown with a solid connector line. Non-default branches use dashed lines.
Can I change the Default Path later?
Yes. You can change it at any time by selecting a different branch using the branch icon.