What Reviews and Ratings Do
Reviews and Ratings provide social proof by displaying customer feedback on product pages and product lists.
They help store owners:
Build trust with future buyers
Increase engagement and conversions
Maintain quality through moderation tools
Enable Reviews and Ratings on Product Pages
Open your store page in the Site Builder.
Select the Product List element.
Open General settings.
Expand Reviews and Ratings.
Enable Show Reviews and Ratings.
(Optional) Enable Show Reviews Count.
Customize Review Appearance (Stars and Text)
From the same Product List → Reviews and Ratings settings, you can:
Change Reviews and Ratings Text Color
Change Reviews and Ratings Star Color
Control visibility on both product lists and product detail pages
These settings ensure reviews match your store’s branding.
Access the Reviews and Ratings Dashboard
All submitted reviews are managed from the admin area.
Navigation path:
Payments → Products → Reviews
This dashboard stores all reviews for every product in one place.
Review Status Tabs Explained
Reviews are organized into four tabs:
Pending – New reviews awaiting moderation
Approved – Published and visible to customers
Unapproved – Hidden but retained
Trash – Removed reviews
Each tab shows the total count for quick review management.
Moderate Reviews Individually
Click any review row to open Review Details.
Choose one action:
Approve – Publish the review
Unapprove – Keep it hidden
Move to Trash – Remove from active lists
(Optional) Type a response to the customer.
Click Approve and reply to publish with your response.
Use Bulk Actions for Faster Moderation
You can manage multiple reviews at once.
Select reviews using the checkbox column.
Click Bulk Action.
Choose:
Approve
Unapprove
Delete Permanently
This is useful for high-volume stores.
Filter and Sort Reviews
Use filters to quickly locate reviews by:
Date range
Rating value
Product name
Store name
Sorting helps prioritize low-rated or recent reviews.
Permanently Delete Reviews
Reviews moved to Trash are not visible to customers.
From the Trash tab, you can:
Restore a review
Delete it permanently
Permanent deletion removes the review from the account entirely.
Common Issues and Fixes
Reviews are not visible on the store
Ensure Show Reviews and Ratings is enabled in the Product List and Product Detail settings.
Reviews appear, but no count is shown
Enable Show Reviews Count in Reviews and Ratings settings.
A review cannot be deleted
Move it to Trash first, then delete permanently from the Trash tab.
FAQ
Can I customize the star color for reviews?
Yes. Star color and review text color can be customized from the Product List → Reviews and Ratings settings.
How do I respond to a customer review?
Open the review from the Reviews dashboard, type your reply, and click Approve and reply.
What does “Show Reviews Count” do?
It displays the total number of reviews next to the star rating on product cards and product pages.
Can I moderate reviews before they are published?
Yes. All new reviews appear in the Pending tab until approved.
Can I filter reviews by product?
Yes. Filters allow sorting by product name, rating, date range, and store name.
Can reviews be deleted permanently?
Yes. Reviews moved to the Trash can be permanently deleted from the Trash tab.