Who This Is For / When to Use
This article is for e-commerce store owners who want to control shipping and delivery pricing by country, state, province, cart value, or product weight.
Use this feature when you need:
Different shipping costs for different regions
Free shipping thresholds
Weight-based delivery pricing
Multiple shipping zones with unique rate rules
Navigating to Shipping & Delivery Settings
Follow these steps to access shipping configuration:
Open Payments from the left navigation menu.
Click Settings at the top.
Select Shipping & Delivery.
All shipping zones and delivery rates are managed from this screen.
Creating a Shipping Zone
Step 1: Add a Zone
Click Add Zone.
Select one or more:
Countries
States
Provinces
Each location can belong to only one shipping zone.
Step 2: Add Delivery Rates
Inside the zone, click Add Rate.
Enter the delivery charge.
Choose the condition type:
Cart total–based
Weight-based
You can create multiple pricing tiers within the same zone.
Setting Rates Based on Cart Total
Cart total–based rates apply based on the order amount.
Example configuration:
Free shipping for orders above $500
$10 shipping for orders below $500
These tiers are evaluated automatically during checkout.
Setting Rates Based on Product Weight
Weight-based rates apply using the total order weight.
How to configure:
Go to Payments > Settings > Shipping & Delivery.
Click Add Zone or select an existing zone.
Click Add Rate.
Define weight ranges and pricing.
Example configuration:
Free shipping for orders between 0–10 kg
$10 shipping for orders above 10 kg
Managing Multiple Shipping Zones
Creating Additional Zones
You can create unlimited shipping zones.
Repeat the zone creation process for each region you serve and assign different pricing rules as needed.
Reviewing and Saving
Review all zones and rates carefully.
Click Save to apply the delivery charges.
Changes take effect immediately for new orders.
Key Features
Shipping Zones
Define zones by country, state, or province.Multiple Pricing Tiers
Create multiple rate conditions within a single zone.Flexible Rate Logic
Apply delivery charges based on cart total or product weight.
Example Shipping Zone Setup
Zone 1
Locations: USA, Canada
Rates:
Free shipping for orders above $500
$10 for orders below $500
Zone 2
Locations: United Kingdom, Germany
Rates:
$5 for orders above $300
$15 for orders below $300
Zone 3
Locations: California, Texas (USA)
Rates:
Free shipping for orders above $400
$8 for orders below $400
Common Issues and Fixes
A location appears in multiple zones
Shipping zones must be mutually exclusive. Remove the location from one zone before adding it to another.Rates not applying at checkout
Confirm that:The customer’s location matches a defined zone
Rate conditions (cart total or weight) are met
Changes were saved successfully
FAQ
Can I create overlapping shipping zones?
No. Each country, state, or province can belong to only one shipping zone to prevent pricing conflicts.
How do I update shipping rates for an existing zone?
Go to Payments > Settings > Shipping & Delivery, select the zone, edit the rates, and click Save.
Can I use both weight-based and cart total–based rates in the same zone?
Yes. You can define separate rate conditions within the same zone for maximum flexibility.
Can I exclude specific products from shipping zones?
No. All products are included in shipping zones by default. Product-level exclusions are not supported in this feature.
How can I see which shipping zone was applied to an order?
The applied shipping zone and delivery rate appear in the order details after checkout.
Can I create multiple shipping zones for different regions?
Yes. You can create as many zones as needed, each with unique locations and delivery rules.
Can I set shipping rates for specific states or provinces instead of entire countries?
Yes. When creating a zone, you can select individual states or provinces instead of whole countries.
Can I offer free shipping based on order value?
Yes. You can create cart total–based pricing tiers that trigger free shipping once a defined order amount is reached.