What Sticky Contact Does
Sticky Contact stores form input (such as name, email, and phone) in a browser cookie and reuses it when the same person returns.
What it enables:
Automatically pre-fills known contact fields
Syncs previously entered data across forms, surveys, and calendars
Reduces friction for repeat visitors
What it does not do:
Track users across different browsers or devices
Work on the first visit from a new browser
How Sticky Contact Works Technically
Sticky Contact relies on browser cookies.
Key behavior:
Data is stored locally in the browser
Data is available only on the same device and browser
Clearing cookies removes stored information
Because of this design, Sticky Contact is fast, lightweight, and privacy-aware.
Where Sticky Contact Is Available
Sticky Contact can be enabled in:
Forms
Surveys
Calendars (booking forms)
Each location has its own toggle and must be enabled individually.
Enable Sticky Contact in Forms
Go to Sites > Forms.
Open an existing form or click Add Form.
Open the Settings tab in the form builder.
Toggle Sticky Contact on.
Click Save.
Enable Sticky Contact in Surveys
Go to Sites > Surveys.
Open an existing survey or create a new one.
Open the Settings tab.
Toggle Sticky Contact on.
Save your changes.
Enable Sticky Contact in Calendars
Go to Calendars.
Click the edit icon on the calendar you want to modify.
Open Forms & Payment in the left menu.
Enable Prepopulate fields (sticky contacts).
Click Save.
Supported and Unsupported Fields
Supported:
Standard contact fields (name, email, phone)
Not supported:
Hidden fields
Custom fields
Sticky Contact only works with visible, standard contact inputs.
Common Issues and Fixes
Sticky Contact is not working
Ensure cookies are enabled in the browser
Confirm Sticky Contact is toggled on for that specific form, survey, or calendar
Data is not carrying over
The visitor may be using a different browser or device
Cookies may have been cleared
Incorrect data appears
Multiple people are using the same browser
Important Usage Warning
If you manually fill out a form on behalf of a lead (for example, during a phone call or live chat):
Always use incognito or private browsing mode
If you do not:
The previous contact’s data will continue to auto-fill
Multiple leads may overwrite the same contact record
Best Practices
Use Sticky Contact for self-completed forms and bookings
Avoid enabling it on public or shared devices (kiosks, offices)
Pair with multi-step forms for the best experience
Clearly disclose cookie usage when required by law
FAQ
Can Sticky Contact work across different browsers or devices?
No. Sticky Contact only works on the same browser and device where the cookie was created.
What happens if a user clears their cookies?
All stored Sticky Contact data is removed, and fields will no longer pre-fill.
Is Sticky Contact GDPR-compliant?
Yes, when used with proper disclosure and consent for cookie storage.
Does Sticky Contact interfere with browser autofill?
No. Sticky Contact operates independently and can work alongside browser autofill.
What are the main limitations of Sticky Contact?
Multiple users on the same browser can overwrite each other’s data
It does not work on first visits or new browsers
Hidden and custom fields are not supported