Who This Is For / When to Use
Use this trigger if you want to:
Automate actions when a learner starts a lesson for the first time
Send lesson-specific emails, resources, or reminders
Track first engagement with course content
Branch workflows based on lesson, category, or product
What the Lesson Started Trigger Does
Fires once per contact per lesson/category/product
Triggers when a contact first starts a lesson
Does not re-fire if the same lesson is revisited later
Important Behavior Constraint
This trigger is one-time only
Repeat views of the same lesson will not trigger the workflow again
To track ongoing or repeated engagement, use additional workflows or conditions
Where to Find the Lesson Started Trigger
Go to Automations → Workflows
Click Create Workflow or open an existing workflow
How to Add the Lesson Started Trigger
Click Add New Trigger
Search for Lesson
Select Lesson Started under the Courses trigger group
How to Configure Lesson Started Filters
Filters control which lesson activity triggers the workflow.
Available Filters
Product – The course or membership
Category – The lesson category/module
Lesson – A specific lesson
Best Practice Order
Product
Category
Lesson
This prevents unintended triggers across multiple courses.
Example: Triggering on a Specific Lesson
Example configuration:
Product: Membership demo course 1
Category: Introduction
Lesson: About Your Instructor
This workflow triggers only when that exact lesson is started for the first time.
Publishing Requirements for Lessons
The lesson must be published to trigger workflows.
Draft lessons do not fire triggers.
Using Conditions (If/Else) With Lesson Started
You can branch workflow logic after the trigger.
Example uses:
Different actions for different lessons
Separate onboarding paths by category
Conditional emails based on lesson started
Using Lesson Started Custom Values in Messages
You can personalize emails and messages using Lesson Started custom values.
Available examples include:
Lesson Title
Lesson URL
Category Title
Product Title
Access these by clicking the tag icon in message actions.
Testing and Publishing the Workflow
Use Test Workflow to validate logic
Toggle workflow status from Draft to Publish
Monitor enrollments from the workflow execution log
Common Issues and Fixes
Trigger does not fire
Confirm the lesson is published
Verify the contact has not already started the lesson
Check Product and Category filters are correct
Workflow fires for the wrong lesson
Add a Lesson filter
Ensure Product is filtered first
Trigger fires only once
This is expected behavior
The Lesson Started trigger is first-interaction only
FAQ
What is the Lesson Started trigger used for?
The Lesson Started trigger enrolls a contact into a workflow when they start a lesson for the first time, allowing automated follow-ups, tracking, and personalization.
Can I target a specific lesson?
Yes. Use the Lesson filter, optionally combined with Product and Category filters, to trigger only on a specific lesson.
Will this trigger every time a lesson is opened?
No. It triggers only once per contact for the same lesson, category, or product.
Can I branch workflows by lesson?
Yes. Use If/Else conditions after the trigger to create different paths based on lesson, category, or product.
Can I personalize emails with lesson data?
Yes. Use Lesson Started custom values such as Lesson Title or Lesson URL inside message actions.
What if I have multiple courses?
Always filter by Product first. Without a Product filter, the trigger applies to lessons across all courses in the account.