Who This Is For / When to Use
Use this when you need to:
Import contacts with more than one email address
Update existing contacts with additional emails
Export contacts including all associated email addresses
What Are Additional Emails
Each contact can have:
1 Primary Email
Up to 10 Additional Emails
Additional Emails are stored in a single field and are supported in both import and export workflows. Here's where you can locate import and export options in the Contacts tab:
How to Import Multiple Emails for Contacts
Step 1: Start a Contact Import
Go to Contacts.
Click Import in the top-right menu.
Step 2: Prepare Your CSV File
Your CSV must follow these rules:
All additional emails must be in one column
Emails must be separated by:
Commas
,Semicolons
;Slashes
/
Example CSV format:
Step 3: Map Fields During Import
In the field-mapping screen:
Map the primary email column to Email
Map the column containing multiple emails to Additional Emails
Ensure Don’t update to an empty value is checked unless you want to overwrite data.
Step 4: Complete the Import
Review field mappings.
Click Next and finish the import.
Import Rules and Conditions
Primary Email Behavior
If Email is empty and Additional Emails has values:
The first valid additional email becomes the primary email
Contact Matching
Contact uniqueness is checked using:
Primary Email
Additional Emails (if Email is selected as the matching preference)
Duplicate Handling
If an additional email matches multiple contacts:
That email is skipped
Existing contacts:
Imported emails merge with existing emails
Limits
Maximum 10 additional emails per contact
If more than 10 are provided:
Only the first 10 are saved
Invalid Emails
Invalid email addresses are automatically discarded
Only valid emails are retained
How to Export Contacts with Additional Emails
Step 1: Start Export
Go to Contacts.
Click the three-dot menu.
Select Export.
Step 2: Select Email Columns
Choose a Smart List or filter contacts.
Ensure Email is selected as a column.
Step 3: Download CSV
The exported file will include:
Email (primary)
Additional Email column
All additional emails appear:
In one column
Separated by commas
,
Common Issues and Fixes
Additional emails not importing
Confirm emails are in one column
Verify separators are valid (
, ; /)
Primary email missing after import
Check if the Email column was empty
The system promotes the first valid additional email automatically
Fewer emails imported than expected
Ensure no more than 10 additional emails
Remove invalid email formats
Frequently Asked Questions
Can I import contacts without a primary email?
Yes. The first valid additional email becomes the primary email.
What happens when importing emails for an existing contact?
New emails are merged with existing ones.
How many total emails can a contact have?
Up to 11 total (1 primary + 10 additional).
Are additional emails included in exports automatically?
Yes, when Email is selected, Additional Email is included automatically.