Who This Is For / When to Use
Use this guide when FAQs need to be added or updated, when migrating FAQs in bulk, or when training the bot using content from an existing website or landing page.
Where FAQ Management Happens
All FAQ management and website training actions are performed inside the Manage & Train Your Bot FAQ widget.
Add an FAQ Manually
FAQs can be added one at a time directly from the FAQ widget.
To add an FAQ manually:
Click the Robot icon to open the FAQ widget.
Click Add.
Enter the Question and Answer.
Click Add to save the FAQ.
The FAQ is immediately added to the bot’s knowledge base.
Export Existing FAQs
Existing FAQs can be exported as a CSV file for backup or bulk editing.
To export FAQs:
Open the FAQ widget.
Click Export.
Download the generated CSV file.
The exported file contains all current questions and answers.
Import FAQs From a CSV File
FAQs can be imported in bulk using a properly formatted CSV file.
CSV requirements:
The file must include headers.
Column 1 header must be Question.
Column 2 header must be Answer.
The CSV must contain no more than two columns.
To import FAQs:
Open the FAQ widget.
Click Import.
Select Yes when asked if the CSV contains headers.
Choose or drag in the CSV file.
Click Import.
After importing, refresh the page to view updated FAQs.
Refresh to Confirm Imported FAQs
Imported or updated FAQs may take a few minutes to process.
Once the import is complete:
Wait 2–5 minutes.
Refresh the page.
Confirm the FAQs appear in the widget.
A success message confirms FAQs are updating.
Train the Bot Using a Website (Scrape URL)
The bot can automatically generate FAQs by scanning a website or FAQ page.
To train using a website:
Open the FAQ widget.
Click Scrape URL.
Paste the website URL.
Use the FAQ page URL if available.
Otherwise, use the main landing page URL.
Choose a scrape type:
Add to append new FAQs.
Replace to overwrite existing scraped FAQs.
Click Submit.
View Generated FAQs After Scraping
Website scraping runs asynchronously and requires a short processing time.
To view generated FAQs:
Wait 2–5 minutes after submitting the URL.
Refresh the page.
Review the newly created FAQs in the widget.
Common Issues and Fixes
Imported FAQs do not appear
Confirm the CSV format matches the required headers and refresh the page after processing.
Scraped FAQs are missing or incomplete
Ensure the URL is publicly accessible and contains readable text-based content.
Existing FAQs were overwritten
Verify the correct scrape type (Add vs Replace) was selected before submitting.