What Notification Sound Does
Notification Sound is a Chat Widget setting that controls how visitors are alerted when new widget messages appear. When Notification Sound is ON, the widget can:
Play a sound when a supported message appears.
Show visual cues such as popups, notification badges, or browser tab title updates.
Help visitors notice chat updates more quickly.
When Notification Sound is OFF, the widget continues receiving messages silently without sound or visual interruptions. Notification Sound is ON by default for supported widgets. Kyrios Chat Widgets support live chat, SMS, email chat, voice chat, and AI chatbot interactions through embedded website widgets.
Supported Widget Types
Notification Sound is supported for:
All-in-One Chat widgets
Live Chat widgets
Notification Sound is not available for unsupported chat widget types.
Messages That Can Trigger Notification Sounds
When Notification Sound is ON, sounds may play for supported visitor-facing messages, including:
Live chat intro messages
Chat acknowledgement messages
Chat ended messages
Outside office hours, welcome messages
Initial greeting or subheading messages
Contact details requested messages
Redirect messages after form submission
How to Find the Notification Sound Setting
Go to Sites.
Select Chat Widget from the top navigation.
Open the chat widget you want to edit.
How to Turn Notification Sound ON or OFF
In the Chat Widget builder, select the Chat Window tab.
Open Additional Options.
Use the Notification Sound toggle.
Turn the toggle ON to play visitor-facing sound and visual alerts.
Turn the toggle OFF for silent mode.
How to Save the Notification Sound Setting
After changing the Notification Sound toggle, click Save in the top-right corner. If the widget is already embedded on your site, refresh the website page to confirm the change.
Common Issues and Fixes
Visitors do not hear notification sounds
Confirm that Notification Sound is ON for the specific widget being used. Also confirm the widget type is All-in-One Chat or Live Chat.
The widget still receives messages when the sound is OFF
This is expected. Turning Notification Sound OFF does not disable the chat widget. It only disables visitor-facing sound and visual interruptions.
Changes are not showing on the website
Click Save after changing the setting. Then refresh the website page where the chat widget is installed.
FAQ
Does the notification sound change staff or operator notifications?
No. Notification Sound only controls visitor-facing alerts in the website chat widget. Team notifications are managed separately.
Can I upload a custom notification sound?
No. Notification Sound is currently an ON/OFF setting only.
Can I change the notification volume?
No. Volume cannot be customized inside the Chat Widget builder.
What happens if multiple widgets are on my site?
Notification Sound is controlled per widget. Each widget follows its own ON or OFF setting.
Will turning Notification Sound OFF still show badges or popups?
No. Turning Notification Sound OFF creates a silent visitor experience without sound or visual interruptions.
Which widgets support Notification Sound?
Notification Sound is supported for All-in-One Chat and Live Chat widgets only.