Who This Is For / When to Use
Account owners setting up the Client Portal for the first time
Admins configuring domains, DNS records, or branding
Teams troubleshooting unavailable branding settings
Accessing Client Portal Settings
To configure domain and branding settings:
Go to Sites.
Select Client Portal.
Open Settings.
The Client Portal Settings page displays all configuration options in one place.
Domain Setup Overview
The Client Portal requires a domain before branding can be applied. You can use either:
A Kyrios-provided subdomain, or
Your own custom domain
Until a domain is fully configured, branding settings remain locked.
Using a Default Subdomain
By default, Kyrios provides a subdomain ending in .clientclub.net.
From Domain Setup:
Enter your desired subdomain
Click Update Domain to save
Use the copy icon to copy your Client Portal URL
Using a Custom Domain
You can connect your own domain for a fully branded experience.
Steps:
Open Domain Setup.
Click Custom Domain.
Enter your custom domain name.
Kyrios provides DNS values required to connect your domain.
DNS Records (A Record or CNAME)
To verify a custom domain, configure one of the following at your domain registrar:
CNAME Record
Target value:preview.clientclub.netA Record
IP address:34.136.231.88
Configure only one record type, not both. After saving DNS changes, return to Kyrios and click Update Domain.
Domain Setup Pending Status
If DNS is not yet verified, you may see a warning indicating domain setup is pending.
This means:
DNS changes have not propagated yet, or
Records are missing or incorrect
Branding settings remain unavailable until the domain is verified.
Accessing Branding Settings
Once domain setup is complete:
Open Client Portal Settings.
Click Branding.
Branding controls are unlocked only after successful domain configuration.
Branding Options
The Branding page controls how your Client Portal looks to clients.
You can configure:
Portal Name (displayed on login and emails)
Portal Description
Primary and secondary brand colors
Logo
Portal image
Favicon
All changes apply immediately after saving.
Saving Branding Changes
After completing branding fields:
Review your entries.
Click Save Settings.
Clients will see the updated branding on their next visit or refresh.
Common Issues and Fixes
Branding settings are disabled
This occurs when domain setup is incomplete. Complete DNS verification and update the domain.
Domain not resolving
DNS propagation can take up to 48 hours. Wait and recheck before troubleshooting further.
FAQ
Why can’t I access the Branding page?
Branding is locked until your Client Portal domain is successfully configured and verified.
Can I change my domain later?
Yes. You can update the domain at any time, but DNS changes must be verified again.
How long does DNS verification take?
DNS propagation can take anywhere from a few minutes up to 48 hours, depending on your domain registrar.