Who This Is For / When to Use
Use this when you want to prevent duplicate contacts from being created during manual entry or imports, or when you need to allow duplicates intentionally.
Where to Find Contact Deduplication Settings
Navigate to:
Settings → Business Profile → Contact Deduplication Preferences
This area controls how your account handles duplicate contact records.
Allow Duplicate Contacts
What This Setting Does
When Allow Duplicate Contact is ON, Kyrios allows multiple contacts with the same identifying information.
When Allow Duplicate Contact is OFF, Kyrios checks for existing contacts before creating a new one.
Important Import Limitation
Bulk imports will fail if “Allow Duplicate Contact” is ON.
To import contacts successfully, this toggle must be OFF.
Prevent Duplicate Contacts (Recommended)
When Allow Duplicate Contact is turned OFF, you can control how Kyrios detects duplicates.
Primary Duplicate Identifier
Choose how Kyrios should first look for an existing contact:
Email
Phone
Secondary Duplicate Identifier (Optional)
Add a second field for confirmation:
Email
Phone
Kyrios will check the primary field first, then confirm using the secondary field if selected.
How Duplicate Detection Works
If a matching contact is found based on your selected criteria, Kyrios updates the existing contact instead of creating a new one.
If no match is found, a new contact is created.
Contacts with the same name but different email or phone values are treated as separate contacts.
Common Issues and Fixes
Bulk import fails
Ensure Allow Duplicate Contact is turned OFF before importing.
Duplicates still being created
Confirm the correct primary and secondary identifiers are selected.
Ensure imported contacts contain valid email or phone values.
Need to clean existing duplicates
Export contacts, remove duplicates externally, and re-import the cleaned list.
FAQ
What does the “Allow Duplicate Contact” setting control?
It determines whether Kyrios allows multiple contacts with the same identifying information or enforces duplicate detection.
What happens if I try to import contacts while duplicates are allowed?
Bulk imports will fail if Allow Duplicate Contact is enabled.
How do I configure duplicate detection?
Turn Allow Duplicate Contact OFF, then select a primary identifier (email or phone) and an optional secondary identifier.
Can I detect duplicates by both email and phone?
Yes. Select one as the primary identifier and the other as the secondary identifier.
What if two contacts have the same name but different emails?
They are treated as separate contacts because the unique identifiers do not match.
Can I filter or merge duplicate contacts inside Kyrios?
No. To remove duplicates, export contacts, clean the list externally, and import again.