Who This Is For / When to Use
Use this article if you want to:
Personalize calendar emails or SMS using your own custom data
Insert custom fields into appointment titles or messages
Maintain consistent personalization across Calendars, Services, and Rentals
What’s New
Custom values that you create are now available inside Calendar-related selectors.
Previously, selectors only included system-defined values such as:
{{contact.name}}{{appointment.start_time}}
With this update, your user-created custom values can now be selected directly from the dropdown.
Where Custom Values Are Available
Custom values can now be used in:
Calendar email templates
Calendar SMS templates
Appointment titles
Meeting locations
Service and Rental calendar settings
These values are available anywhere a variable selector is shown.
How to Use Custom Values in Calendars
Open a Calendar, Service, or Rental setting.
Click into a text field that supports variables (for example, email subject or body).
Open the variable selector.
Scroll to or search for Custom Values.
Select the custom value you want to insert.
What Changed in the Selector
A new Custom Values section appears in the selector dropdown.
Custom values you create at the account level are listed automatically.
A search bar allows fast lookup of specific custom values.
No manual copying or memorization of variable names is required.
Why This Matters
Create more personalized appointment confirmations and reminders
Reuse the same custom values consistently across Calendars and automations
Reduce setup time by selecting values instead of typing them manually
Important Notes
Only custom values that already exist in your account will appear.
Changes to custom values update dynamically wherever they are used.
Custom values behave the same as system variables when messages are sent.
FAQ
What are custom values in Calendars?
Custom values are user-created fields that store your own data and can now be inserted into Calendar-related text fields.
Where can I use custom values?
You can use them in calendar emails, SMS messages, appointment titles, meeting locations, and Service or Rental settings.
Do I need to type custom values manually?
No. Custom values are selectable from the variable dropdown under Custom Values.
Are system values still available?
Yes. System values and custom values are both available in the selector.
Do changes to custom values update automatically?
Yes. Updates to a custom value apply everywhere it is used.