Who This Is For / When to Use
This article is for Kyrios users who want to add an extra layer of account security by using an authenticator app such as Google Authenticator, Microsoft Authenticator, or Authy.
What Is Authenticator App–Based 2FA?
Authenticator app–based 2FA uses a time-based one-time password (TOTP) generated by a mobile or desktop authentication app. After setup, users enter a rotating 6-digit code from their authenticator app during login to verify their identity.
This method reduces the risk of unauthorized access compared to email or SMS verification alone.
Supported Authenticator Apps
Kyrios works with any standard TOTP-compatible authenticator app, including:
Google Authenticator
Microsoft Authenticator
Authy
Other RFC 6238–compatible authenticator apps
How to Enable Authenticator App 2FA
Enabling authenticator app–based 2FA takes only a few steps and is completed from the user profile.
Go to Settings > My Profile.
Locate the Two-factor Authentication (2FA) App section.
Click Setup Two-factor Authentication (2FA) App.
Scan the QR Code or Enter the Setup Key
During setup, Kyrios displays a QR code and a manual setup key.
Open your authenticator app.
Scan the QR code or manually enter the setup key.
The app will begin generating a 6-digit verification code.
Verify the Authentication Code
To complete setup, Kyrios requires verification from the authenticator app.
Enter the 6-digit code generated by your authenticator app.
Submit the code to confirm setup.
After verification, authenticator app–based 2FA is enabled for the account.
Backup Codes and Account Recovery
After enabling 2FA, Kyrios generates backup codes for account recovery.
Backup codes:
Can be used if the authenticator app is unavailable
Are single-use and expire once used
Should be stored securely offline
Users can copy all codes or download them as a PDF for safekeeping.
If backup codes are lost or compromised, new codes can be generated from Settings > My Profile.
Using Authenticator App During Login
When logging in after setup, users can choose how to verify their identity.
Available options may include:
Authenticator app code
Email verification
SMS verification
Selecting Use Authenticator prompts for the current 6-digit code from the authenticator app.
Common Issues and Fixes
The authenticator code is not accepted
This usually happens when the device time is out of sync.
Fix: Enable automatic time synchronization on the device and try again.
I lost access to my authenticator app
Account access requires a backup code if the authenticator app is unavailable.
Fix: Use one of the saved backup codes or regenerate backup codes from My Profile if logged in.
I lost both my authenticator app and backup codes
Account recovery requires manual verification.
Fix: Contact Kyrios support for identity verification and account recovery.